Here's the deal....Fox Sports MidWest signed a deal with the Indiana Pacers making them the "home" NBA team for the STL area....Which is my RSN....Indiana Pacers games are now shown on FSMidWest, and their spillover channel FSMidWest+ (FSMidWest+ isn't available to Dish customers, but it is available to cable and DirectTV customers....Please fix this), but for some reason last night, even though FSMidWest is my RSN, and the Pacers are now my Home NBA team, the Pacers game was blacked out to me....I had to go watch the game at a neighbors house (Cable subscriber). Can you please explain to me why I am not able to watch the games on my RSN....Here is a link to the announcement of the contract that effectively brings Pacers games to residents in Missouri and Illinois....
I understand not being able to watch the games that are on FSMidwest+ because Dish doesn't offer that channel (please make it available), but I cannot for the life of me understand why I am not able to watch the games televised on FSMidWest (my RSN)....I called Dish support last night and was told by the operator that the game was blacked out to EVERYONE on FSMidWest which is just as puzzling. I explained everything to her about the RSN, Pacers being my home NBA team, etc etc, but she told me it was FSWidWest and the NBA that I needed to contact because there was nothing she could do.
I am not expecting miracles, nor am I expecting Dish to do something illegal such as televising out of network games to me, but I do expect to be able to watch games that are in my RSN. It puzzles me why my neighbor (Cable customer) was able to watch the game on FSMidWest and I wasn't. It is infuriating to say the least, and I would be lying if I said the thought of switching providers so that I can watch Pacers games hasn't crossed my mind.
Please advise me on what I can do, or what I can expect to be done regarding this issue. Watching my favorite NBA team, the Pacers (yes I am really a true, blue, Pacers fan) is one of my guilty pleasures, and will weigh heavily on any decision I make regarding my television/cable/satellite service.
My account info is as follows:
Account Number: ******
Thank you in advance for any help or information you can give me regarding this issue.
Pacers games to air on FOX Sports Midwest
Indiana Pacers games to air in Missouri and Illinois on FOX Sports Midwest and FOX Sports Midwest Plus
Joe, we normally broadcast a RSN + channel on an alternate channel when there is a game. For example on Saturday 1/12 the Bobcats at Pacers game will be shown on channel 445 or 446. Here is a link to our game finder that should help you locate these games. http://bit.ly/PXar0S
- Zach S
Locating the games is not the issue....The issue is the fact that it was blacked out last night. Also, the channel that you have listed on 445 or 446 is listed as FSMidWest alternate, but when the games are aired, they are listed as FSIndiana, and again, blacked out to me....
I apologize, after double checking your account it appears this games will be blacked out. You will have access to Chicago Bulls games based off your zip code. I have forwarded the link you provided to our programming team. - Zach S
Here is another link that you could forward on. This link is from the NBA, and officially lists the games, channels, and DMA's they should be available in....
"This schedule of Pacers telecasts will be distributed in Illinois, St. Louis and mid-Missouri in these DMAs: Champaign-Springfield, Peoria, Paducah-Cape Girardeau, St. Louis, Columbia-Jefferson City, Quincy-Hannibal, Ottumwa-Kirksville, Rockford, Springfield (Mo.), Joplin, Davenport-Rock Island-Moline."
I am VERY shocked that it is taking customer complaints and information to make Dish aware of these changes..... I would think this is something that should be handled by Dish and the FCC seeing as the FCC creates and maintains the DMAs....Is this something that I would need to contact the FCC regarding since Dish is blocking my access to programming within my DMA??
If you'd like I would be able to transfer you to our Executive Resolutions Team. They would be able to assist you further. I would just need a good contact number and time to call. - Zach S
That might be the best resolution at this point. They may contact me any time after 4:00PM CST at ***-***-****.