Why are they so stupid.
OK, so we moved 4 weeks ago. It took about 4 scheduled, 3 rescheduled appointments and a few no-shows, but they got us set up. The experience was not great, but alls well that ends well, and you move on. We got the service we wanted. Yippee.
And then yesterday all of sudden our service was cut off. We called, they said it was a scheduled turn off because we were moving. What? We moved 4 weeks ago. Pleasae just turn us back on. We just made a payment. They refused to turn us back on because their system shows our old address. Yes, so just change it to the new address, and turn us back on. They cannot.
So they sent a technician out (have no idea why) of course he showed up at our old place, duh we don't live there anymore. Come on up to our new place. Yes everything has been set up, DVR's, wireless DVR's. He asked who did this, duh your company did. Everything is set up correctly - We know it has been working for over 2 weeks.
So we call the call center back, yes the tech has been out all you need to do is turn the service back on. Ok, so who do we need to talk to, yes transfer us. OK, this person is as dumb as all the others - can we talk to your manager. Hi Mister manager, yes we will explain this all to you for the 10th time. Well for a manager he's an idiot to. Oh ok we need to speak with special services. Wow, maybe they have a secret service dept.
OK, sure we love to hold for 45 minutes. Why can't they just call us back? what? they don't do call backs. OK, we'll hold. So we explain to this person the situation - they act like no one has ever moved before. As it seemed this person was lost, we spoke with this person's manager. Oh he's not available. When can we call bacK?
OK so we call back. He says he can send a technician out. (we are tempted to take him up on his offer - sure sent 10 techs out we'll serve them dinner) No we don't need a tech. We just need you to do two things. Change our service address and turn us back on and you won't hear from us again. Oh of course not that would be too easy. Yes, we would love to tell you our whole life story. They offered us free telephone for a year. Wow that really helps us.
When can you turn our service back on? He has to look into and he suggest we call tomorrow. Hey we love speaking with you people and would love to talk to you, but turn us back on. We promise we'll call you anyway just to shoot the ****. Says he cannot help us right now. Service needs to be switched over. What? It has been switched over we were up and running until yesterday, turn us back on now.
And that is where we are right now. I am at a loss to explain any of this. They act like we are asking them to do something completely foreign to them. You guys are in the business of providing TV, telephone and internet, we are all set-up, just turn us back on, why is that so hard.
I am ready to kill