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Thread: Major iPhone 4 flaw

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by Hicks View Post
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    Allegedly some phones might be shipping tomorrow for an overnight delivery to my local Radio Shack (they "hope").

    We'll see.....
    My boss at work has his 4.

  2. #27
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    Default Re: Major iPhone 4 flaw

    Buddy with an Iphone 4 was able to replicate the "flaw" - while he was on a call. the phone went to zero bars, so you'd think his call was dropped, right? Nope. Call was just fine, the only thing that changed was the signal icon.
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    Default Re: Major iPhone 4 flaw

    this is interesting...


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    Default Re: Major iPhone 4 flaw

    Somebody just got fired...
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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by Anthem View Post
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    Somebody just got fired...
    Hilarious!

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    Default Re: Major iPhone 4 flaw

    Apple's letter to the consumers:

    Dear iPhone 4 Users,

    The iPhone 4 has been the most successful product launch in Apple’s history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.

    To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones. But some users have reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the black strip in the lower left corner of the metal band. This is a far bigger drop than normal, and as a result some have accused the iPhone 4 of having a faulty antenna design.

    At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?

    We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.

    Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

    To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

    We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.

    We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.

    As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

    We hope you love the iPhone 4 as much as we do.

    Thank you for your patience and support.
    Apple

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  9. #32
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    Default Re: Major iPhone 4 flaw

    that sounds like they're just putting at&t out there with that statement saying "its not the phone, its the service"

    i just find it weird that it happens to people in other countries as well...so all of a sudden everyone's reception went down the crapper with iPhone 4?

  10. #33
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    Default Re: Major iPhone 4 flaw

    Belli, I think you're misreading the whole thing. It didn't say there's a drop in service.
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    Default Re: Major iPhone 4 flaw

    Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.
    that sounds like a drop in service...unless Apple was ALWAYS calculating it wrong when it came to the bars on their phones...

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by bellisimo View Post
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    that sounds like a drop in service...unless Apple was ALWAYS calculating it wrong when it came to the bars on their phones...
    Thats what they are saying, it's always been this way on every iphone.
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    Default Re: Major iPhone 4 flaw

    It is a drop in service but they aren't blaming ATT for it. They are saying it's a byproduct of the phone's design that holding it a certain way will lessen reception but that the signal strength bars are inaccurate making the fall-off appear worse than it is.

    Kinda like when Nigel had his Marshall's go to 11.

    They are also saying it's common to other smart-phones BUT they use a different routine to calculate signal strength so the fall-off on the reading isn't as much so nobody thinks anything about it. But the I-phone could be showing 4 bars when that is inaccurate and it should only be showing a couple.

    Technically though, if I understand correctly, LA's friend could've lost connection in his test if he'd had less reception to begin with. The thing is... currently I guess you really don't know what your real reception strength is.
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    Default Re: Major iPhone 4 flaw

    The thing is, why are they just finding this out now?

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    Default Re: Major iPhone 4 flaw

    Accurate bars is just a revolutionary new idea that no one else has done before. Apple thinks that it is quite incredible too.

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    Default Re: Major iPhone 4 flaw

    Still waiting for my phone....

    The latest alleged due date is this Thr/Fri. We'll see. I've resigned myself to the end of this month.

    Part of the fun for me is the "new toy buzz" of getting something like this at launch, and that's just completely dead now.

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by Hicks View Post
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    Part of the fun for me is the "new toy buzz" of getting something like this at launch, and that's just completely dead now.
    If you want that buzz, ditch the iDon't and get the Droid X in a week and a half



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    Default Re: Major iPhone 4 flaw

    Same here, hicks. I had one reserved for the launch day - INCLUDING A CONFIRMATION SCREEN that I printed out. But for some reason, I never got the confirmation email and my bank was never charged. I show up on day one, wait nearly two hours in line, and they tell me they don't have a phone for me. Now it's been two weeks and several trips.

    Bull ****, I say.
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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by Day-V View Post
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    If you want that buzz, ditch the iDon't and get the Droid X in a week and a half


    You must really like your phone. Good for you!
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    “If you can't be a good example, then you'll just have to serve as a horrible warning.” - Catherine Aird

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by Los Angeles View Post
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    You must really like your phone. Good for you!
    lol, it is indeed a tremendous phone. And in truth the iPhone is a halfway decent phone in its own right. Still, no harm in a light-hearted jab at Apple every now and then.

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by Day-V View Post
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    lol, it is indeed a tremendous phone. And in truth the iPhone is a halfway decent phone in its own right. Still, no harm in a light-hearted jab at Apple every now and then.
    True, true.
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    Default Re: Major iPhone 4 flaw

    Hey hicks and LA who did you guys order the phones through??

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    Default Re: Major iPhone 4 flaw

    It sounds like he went straight to Apple, while I went through RadioShack.

    Though it amounts, basically, to the same thing because it all comes down to Apple's ability to meet demand, and they really failed. The worst part isn't even not having enough units on time, it's that their online system was such a mess on pre-order day that many people were even TOLD they were guaranteed a phone (be it an individual placing an order like LA, or a store like RadioShack ordering mine for me), only to then say "well, not really."

    How they can't be better prepared is beyond me. It almost reminds me of NFL teams. Between offense, defense, and special teams, usually one of the three gets neglected while the others get the focus and the extra money spent on them.

    For Apple, it looks like they focused their efforts/money on making quality products and marketing them well, but went to the bargain bin when it comes to handling consumer demand.

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    Default Re: Major iPhone 4 flaw

    That's bad because I ordered 4 for a new account ( I work for AT&T) and got 4 of them in 7 days.... But I also did notice that people who ordered through apples website were taking longer.... Not really sure about radio shack... Right now our expected deliveries are between 7-14 days..

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by ThA HoyA View Post
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    That's bad because I ordered 4 for a new account ( I work for AT&T) and got 4 of them in 7 days.... But I also did notice that people who ordered through apples website were taking longer.... Not really sure about radio shack... Right now our expected deliveries are between 7-14 days..
    and do you experience any loss of signal/drop calls?

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    Default Re: Major iPhone 4 flaw

    Quote Originally Posted by bellisimo View Post
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    and do you experience any loss of signal/drop calls?
    Not at all we as a store sold about 160 on launch day not counting pre orders and we made sure to try and replicate It and we couldn't. So far I have yet to have someone complain about that issue.

  29. #50
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    Default Re: Major iPhone 4 flaw

    Apple Engineer Told Jobs IPhone Antenna Might Cut Calls
    By Peter Burrows and Connie Guglielmo - Jul 15, 2010

    Apple Worker Said to Tell Jobs IPhone Might Cut Calls


    Steve Jobs, chief executive officer of Apple Inc. Photographer: Asa Mathat/All Things Digital via Bloomberg
    Consumer Reports' Gikas Interview About IPhone 4 Flaw



    July 12 (Bloomberg) -- Michael Gikas, senior electronics editor at Consumer Reports, talks with Bloomberg's Mark Crumpton and Julie Hyman about Apple Inc.'s iPhone 4 reception problem. Consumer Reports said its engineers have just completed testing Apple’s iPhone 4 and have confirmed that a hardware flaw is creating a reception problem. As a result, Consumer Reports said it has decided not to recommend the phone. (Source: Bloomberg)
    Wu Interview on Apple Inc.'s Iphone


    July 15 (Bloomberg) -- Shaw Wu, an analyst at Kaufman Bros., talks about a potential flaw in the antenna design of Apple Inc.'s iPhone 4. Apple plans to hold a news conference tomorrow about the device. Wu talks with Betty Liu on Bloomberg Television's "In the Loop." (Source: Bloomberg)
    Peter Burrows Discusses Apple's IPhone 4 Antenna Design

    Play Video

    July 15 (Bloomberg) -- Bloomberg's Peter Burrows talks about Apple Inc.'s iPhone 4 antenna-reception problems. Apple’s senior antenna expert voiced concern to Chief Executive Officer Steve Jobs in the early design phase of the iPhone 4 that the antenna design could lead to dropped calls, a person familiar with the matter said. Burrows speaks with Betty Liu on Bloomberg Television's "In the Loop." (This is an excerpt of the full interview. Source: Bloomberg)
    FBR Capital's Terry Interview About Apple, IPhone

    Play Video

    July 15 (Bloomberg) -- Heath Terry, an analyst at FBR Capital Markets, discusses the outlook for Apple Inc. and prospects for Google Inc. in the smartphone market. Apple's senior antenna expert voiced concern to Chief Executive Officer Steve Jobs in the early design phase of the iPhone 4 that the antenna design could lead to dropped calls, a person familiar with the matter said. Terry talks with Deirdre Bolton on Bloomberg Television’s “InBusiness With Margaret Brennan." (Source: Bloomberg)
    McGinn Interview About Apple's IPhone 4 Flaw

    Play Video

    July 15 (Bloomberg) -- Dan McGinn, chief executive officer at TMG Strategies, talks about the antenna design in Apple Inc.'s iPhone 4. Apple’s senior antenna expert voiced concern to Chief Executive Officer Steve Jobs in the early design phase of the iPhone 4 that the antenna design could lead to dropped calls, a person familiar with the matter said. McGinn speaks with Scarlet Fu on Bloomberg Television's "InBusiness With Margaret Brennan." (Source: Bloomberg)

    Apple Inc.’s senior antenna expert voiced concern to Chief Executive Officer Steve Jobs in the early design phase of the iPhone 4 that the antenna design could lead to dropped calls, a person familiar with the matter said.

    Last year, Ruben Caballero, a senior engineer and antenna expert, informed Apple’s management the device’s design may hurt reception, said the person, who is not authorized to speak on Apple’s behalf and asked not to be identified. A carrier partner also raised concerns about the antenna before the device’s June 24 release, according to another person familiar with the situation.

    The latest model of the iPhone carries a metal antenna that surrounds the outside of the device -- a design chosen by Apple executives because it yielded a lighter, thinner handset. It has also resulted in dropped or degraded calls that led Consumer Reports to refrain from endorsing the iPhone 4, weighed on the company’s stock and stepped up pressure on Apple to issue a fix.

    Steve Dowling, a spokesman for Apple, declined to comment and said he wouldn’t make Caballero available for an interview. Caballero didn’t respond to a call and an e-mail seeking comment.

    Apple plans to hold a press conference tomorrow about the device. Dowling declined to elaborate on what will be discussed. A separate person familiar with the matter said Apple doesn’t plan to announce a recall of the phone.

    Record Sales

    Apple broke sales records with the iPhone 4, which debuted June 24 in the U.S., the U.K., Japan, France and Germany. The exclusive U.S. carrier is AT&T Inc. Apple’s European partners include Vodafone Group Plc, France Telecom SA and Deutsche Telekom AG. Softbank Corp. carries the iPhone 4 in Japan.

    In the first three days, the company sold 1.7 million devices, the most for any iteration of its top-selling product.

    Apple’s industrial design team, led by Jonathan Ive, submitted several iPhone designs before Jobs and other executives settled on the bezel antenna, said the person familiar with the company’s design. Caballero, the antenna expert, voiced concern in early planning meetings that it might lead to dropped calls and presented a serious engineering challenge, the person said.

    The metal bezel surrounding the handset would need to be separated in sections to create individual antennas capable of handling particular ranges of the radio frequencies for different wireless networks, the person said. If a user covered one of the seams between the sections, their finger would act as a conductive material, interfering with the signal, the person said. Consumer Reports suggests iPhone 4 users cover the antenna with duct tape to help mitigate reception woes.

    ‘Insufficient’ Response

    Tests carried out by one of the phone service providers before the device was released also indicated the antenna might hinder reception, said a person who asked not to be identified because discussions with Apple aren’t public.

    Apple, which has built its brand on delivering cool, meticulously crafted designs, may alienate customers as critics continue to point out reception flaws with its device.

    U.S. Senator Charles Schumer, a Democrat from New York, issued a public letter to Jobs saying Apple’s efforts to address the matter so far are “insufficient” and asking the company “to address this flaw in a transparent manner.”

    Consumer Reports said it isn’t recommending the iPhone 4 following tests confirming the handset has a hardware shortcoming that causes signal quality to degrade. The publication has recommended the three previous iPhone models.

    Apple, based in Cupertino, California, fell $1.28 to $251.45 at 4 p.m. New York time on the Nasdaq Stock Market. The shares have risen 19 percent this year.

    Stock Impact

    The company’s stock fell on July 13 on speculation that the Consumer Reports decision may curtail demand among consumers who are on the fence about whether to buy the iPhone 4. Some blogs and a betting company that tracks odds of events said attention to the shortcoming raises the possibility of a product recall -- a development analysts deemed unlikely.

    “The stock is being impacted by general concerns about the impact this is having to the brand, and the financial impact, and the uncertainty about what Apple will do about this,” said Andy Hargreaves, an analyst at Pacific Crest Securities in Portland, Oregon. “A product recall is extremely unlikely.”

    Soon after Apple released the iPhone 4 in June, some customers complained about losing their signal. Apple last month advised users to buy a case or avoid holding it in the lower- left corner “in a way that covers both sides of the black strip in the metal band.”

    “Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas,” Apple said.

    Software Update

    The company also said that a software error, dating to the June 2007 release of the first iPhone, has resulted in overstated signal strength, leading users to believe they had better reception than they did. Apple said on July 2 that a software fix will be released “within a few weeks.”

    With the fix, Apple said it’s adopting a new formula to more accurately calculate how many bars to display.

    Apple has released an updated version of the iPhone each year since the first model made its debut, including the iPhone 3G in 2008, and the speedier iPhone 3GS in 2009. The iPhone was Apple’s biggest moneymaker last quarter, outselling the Macintosh computer and accounting for 40 percent of sales.

    Phone design, from concept to production, can take anywhere from six to 10 months, said Jeff Shamblin, chief technology officer of Ethertronics Inc., a San Diego-based antenna manufacturer whose clients include Samsung Electronics Co.

    Challenging Test Process

    “The phone keeps changing and it does affect antenna performance,” Shamblin said. “The antenna engineer needs to go back and redesign and retest several times.”

    Tests are also conducted by carriers, which help identify potential flaws, he said. The Federal Communications Commission also examines the phone, though its review is typically limited to checking whether the phone functions within the allocated frequency bands. The FCC also checks to make sure the phone doesn’t interfere with other devices.

    As phones and smartphones have become more complex, the testing process has become challenging, Shamblin said. In years past, engineers conducted tests on phones held against a person’s head, he said. “Now, you have to test against a cell phone sitting on a desk, in a user’s lap, being used on speakerphone while operated with two hands,” he said.

    Apple increased that difficulty by innovating on the antenna design. “There’s always risk when you develop a new antenna technology,” he said.

    Consumer Reports tested the iPhone and other phones offered by Dallas-based AT&T in an isolation chamber with a device that simulates a carrier’s cell towers.

    “None of those phones had the signal-loss problems of the iPhone 4,” the organization said. “The tests also indicate that AT&T’s network might not be the primary suspect in the iPhone 4’s much-reported signal woes.”

    To contact the reporters on this story: Peter Burrows in San Francisco at pburrows@bloomberg.net; Connie Guglielmo in San Francisco at cguglielmo1@bloomberg.net
    http://www.bloomberg.com/news/2010-0...enna-flaw.html
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