It was really tempting to name this thread "Rot in hell amazon.com!"
I recently submitted 4 books for trade in, and I had them in 2 separate boxes. One of the boxes was returned to me, and it had a stamp on it saying I needed more postage. This was very confusing to me as one of the big perks, and one of the reasons I choose to use the amazon trade in program, is because of the free shipping to amazon.com in NH.
I went to the post office and my item weighed 2.1 lbs, and the shipping label was supposed to accept up to 8 lbs. All the guy at the post office could say was "perhaps amazon is having problems, but if you want to ship this you will have to pay the $9 out of pocket." I have created another trade in and hope it goes through, but I still have not received confirmation that my first box was received by amazon.
I called amazon and they told me to print out a new slip, and that again I would not have to pay shipping. I did this, and I still got the letter back. In hindsight I should have taken the letter inside the post office and had it weighed.
After going to the post office for the third time (this time I went inside and got it weighed from a USPS employee) I got help from a gentleman who has dealt with this in the past. He noted that my box said it was good up to 2.1 lbs, meaning amazon would cover shipping up to 3.1 lbs. My package, however, weighed 4.0 lbs. He said he has had a number of people come in frustrated not understanding why they would have to pay for the "free shipping" that amazon covered, only to realize amazon only covered a small portion of this cost.
I would have made $25 (in a amazon gift card) but it seems silly to say $9 out of pocket, and hope amazon takes these books back.
Amazon.com used to take care of their customers. I am not sure what happened.....