I've been using the USPS regularly for over a decade now, but the experience I've had with them over the past few months has been abyssmal.
In that time:
- 2 packages (without tracking, of course) have gone missing
- 1 package (with tracking, but no insurance) was ripped open, and most of the contents were missing
- 2 packages (with tracking & insurance) were delivered to their recipients, but the tracking was not updated to state they were delivered (with funds pending notification of delivery on both)
- 1 package (with tracking & insurance) went completely missing for four days, then just "mysteriously" reappeared
My personal conspiracy theory is that they're scaring people in having to purchase the extra services in order to ensure some type of reimbursement if/when things go awry. And since they're government-run there's next to nothing anyone can do about any of it.
What a joke.