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My first year with season tickets, this past one, were purchased late in the game (October), so I didn't get the fancy-printed, big tickets they send to STH's normally. As such, I'm not sure when they come in the mail, but I'm guessing sometime in September?
They do include the pre-season. As a special promotion this year, however, the Simons are paying for the pre-season tickets for STH's, which is very nice.
Frankly, while I'm the kind of fan who gets something out of the pre-season, I still hate paying full price, so this was a nice treat for '08-'09.
I get mine at the earliest two weeks before the season starts.
They told me that the tickets are shipped off to I think Alabama or some other state to have the tickets manufactured or printed. My first season I did not get the fancy cardstock tickets since I ordered them a few weeks before the season started.