Alright so I've been given the wonderful task of coming up with a proposal as to whether or not we should switch to using a CRM software.

Personally - I hate them - I see them as extra admin work with no rewards. Hence I feel a bit biased about it...which is why I come to you good folks at Pacers Digest in hopes that maybe some others have experiences using CRM and can tell me if they felt it was useful to them.

I am open to hearing any and all comments you might have regarding your experience with CRM softwares.