Good grief, even when its simple they mess it up.
I went in there this morning to have my license changed from vertical to horizontal. I figured it would be no big deal, right? WRONG!
First the lady says I cant renew my license because I have already done it once in the last 5 years.
Then she says because I am 21 today I cant get my new license till tommorrow.
I refuse to leave untill she lets me talk to a manager, and she keeps tellling me I cant get it re-newed.
Finally after 15-20 minutes she goes and gets the manager, and the lady tells me she needs for something to be done so that she can put that action in the computer. (which made sense to me) I said fine, what can I do. She said she would go ahead and charge me $10 to get my picture re-taken, and I could get my new license. (The whole purpose of this is cause in VA once you are 21 your license changes to horizontal and none of your restrictions are listed).
After 1 hour I walk about with my new license. considering my wait time was 10 minutes, this literally should have been a 11 minute project, but turned into a freaing 1 hour thing.
Even when its as simple as printing out a new ID the DMV still cant get it right. That's kinda sad.