Your opinion or response is appreciated
I'm doing a study on the definition of a "tuneup" to the average customer who doesn't work around cars or know a whole lot about them. When you go to an automotive repair shop or dealership and say "Hi, I need a tuneup.", what are you expecting to be done to your car?
I've posted this same type of thread on an automotive forum where everybody knows a lot about cars. I'm very interested in comparing the answers.
I'm a Service Manager at a shop and I'm trying to better the business to make it as customer satisfying as I possibly can. Again your input is appreciated