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Thread: Need everybody's help on my automotive study

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    Member Evan_The_Dude's Avatar
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    Default Need everybody's help on my automotive study

    Your opinion or response is appreciated

    I'm doing a study on the definition of a "tuneup" to the average customer who doesn't work around cars or know a whole lot about them. When you go to an automotive repair shop or dealership and say "Hi, I need a tuneup.", what are you expecting to be done to your car?

    I've posted this same type of thread on an automotive forum where everybody knows a lot about cars. I'm very interested in comparing the answers.

    I'm a Service Manager at a shop and I'm trying to better the business to make it as customer satisfying as I possibly can. Again your input is appreciated

    -Evan

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    Mjolnir Diamond Dave's Avatar
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    Default Re: Need everybody's help on my automotive study

    I am exactly what you're looking for. I know nothing about cars. It sucks to go to a Jiffy Lube because they figure out real fast that I don't know anything and their attitudes towards me takes a turn for the worst.

    Anyways, when I say a tuneup I guess I think oil change, air filter change, other vital fluid checks, and a basic inspection.
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    Member Evan_The_Dude's Avatar
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    Default Re: Need everybody's help on my automotive study

    Thanks for the quick response. Mind me asking what kind of car you drive (year, make, model)?

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    Wasting Light Hicks's Avatar
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    Default Re: Need everybody's help on my automotive study

    Off the top of my head, I suppose when I ask for a tuneup, I expect oil to be checked and changed if necessary, as well as any other fluid. Tires rotated. Test brakes. Test steering maybe?

    2000 Honda Civic EX

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    Mjolnir Diamond Dave's Avatar
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    Default Re: Need everybody's help on my automotive study

    I currently drive a 2003 Chevy Cavalier LS. Oh yeah, I got me an LS.

    I know, that is so lame but I like to throw it in my friend's face cause he doesn't have the LS which denys him power windows and locks.
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    Default Re: Need everybody's help on my automotive study

    I thought a tuneup was plugs and wires, points, condensor, etc.?

    I didn't think it had anything to do with an 'oil and filter change and lube' as has been described above.

    But I've forgotten what the heck 'points and condensor' means.

    And if we're talking about an oil filter change and lube then, yes, I absolutely expect you to lube the chassis, if necessary. If I wanted to get out my grease gun, I'd change the damn oil myself, too.
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    Default Re: Need everybody's help on my automotive study

    So far it's very interesting how the answers vary between the two forums. Keep it going please! I'll post the comparison once I have enough results.

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    Default Re: Need everybody's help on my automotive study

    I just saw this, but to me, a tuneup is new plugs, wires, and check the timing.

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    Default Re: Need everybody's help on my automotive study

    Tuneup is plugs, wires, etc.

    A "service" is oil change, filter check, tire pressure check and adjustment, fill up other fluids, etc.

    At least that's what I think...

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    Default Re: Need everybody's help on my automotive study

    I know that there are two types of tune-ups: Major and Minor

    The minor is the plugs, plug wire, etc..

    The major I believe will include some gaskets getting changed out as well...

    I too am the owner of one 2003 Chevy Cavalier LS

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    Member Vicious Tyrant's Avatar
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    Default Re: Need everybody's help on my automotive study

    I know nothing about cars, but if I ask for a tune up I imagine they will be doing some kind of checks (compression? spark? timing?) to see if everything is firing how it should, then fix the things that aren't. Maybe renoberate the manifold?
    "If you ever crawl inside an old hollow log and go to sleep, and while you're in there some guys come and seal up both ends and then put it on a truck and take it to another city, boy, I don't know what to tell you." - Jack Handy

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    Default Re: Need everybody's help on my automotive study

    Quote Originally Posted by Jay@Section204
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    I thought a tuneup was plugs and wires, points, condensor, etc.?

    I didn't think it had anything to do with an 'oil and filter change and lube' as has been described above.

    But I've forgotten what the heck 'points and condensor' means.

    And if we're talking about an oil filter change and lube then, yes, I absolutely expect you to lube the chassis, if necessary. If I wanted to get out my grease gun, I'd change the damn oil myself, too.
    Ditto.

  13. #13

    Default Re: Need everybody's help on my automotive study

    I know very little about cars.

    I have never asked for a tune up because I don't know what one is. I ask for an oil change and if they suggest that I do something else I will listen. When I have had a new car with a check up schedual I just let them do what it says to do.

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    Default Re: Need everybody's help on my automotive study

    You've come to the right place for a bunch of guys that know nothing about vehicles. I didn't even know how to change my battery and when I asked the guy at Autozone to do it, he just laughed and walked away. I learned real fast.

    Anyways, when I think of tune-up, I think of the basics. Oil, fluids, tires, belts. Kinda like getting a check-up at the doctors.

    BTW, 2004 GMC Sierra (15,300 miles)

    Can you post that automotive forum? I might have some questions for them.

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    Default Re: Need everybody's help on my automotive study

    Quote Originally Posted by cramerica
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    Can you post that automotive forum? I might have some questions for them.
    What a great idea. I'm always embarrassed when I have to call my wife to help me with something manly like the fram linkage.
    "If you ever crawl inside an old hollow log and go to sleep, and while you're in there some guys come and seal up both ends and then put it on a truck and take it to another city, boy, I don't know what to tell you." - Jack Handy

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    Default Re: Need everybody's help on my automotive study

    Quote Originally Posted by Jay@Section204
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    I thought a tuneup was plugs and wires, points, condensor, etc.?

    But I've forgotten what the heck 'points and condensor' means.
    I agree in that a tune up to me means checking/changing the plugs, wires and checkint the timing. I haven't seen points and condensors since my dad's 1970 pickup.

    As for oil changes, I take it to the oil change shop. I always hated it when they bugged me about changeing the air filter until we got our van. I bought the filter and then found out what a pain it was going to be to change it. I don't even think I had the right tools. I took it in to get the oul change and the guy asked if i wanted the filter put in. I think it cost me 5 bucks. I don't think he will ask again. When i chnged the batter y in the van I had to go to a message board in order to figure out how to get it out. The manual did me no good. That had to be the best use of my computer in a long time.

    My vehicles are: 1999 Ford Escort & 2002 Pontiac Montanna

  17. #17
    Zesty
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    Default Re: Need everybody's help on my automotive study

    To me, a tuneup is plugs, plug wires, and checking the timing.

    Car = 2005 Scion tC

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