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flakcatcher
02-19-2013, 10:16 AM
Disclaimer: I wrote this. But it's Pacers-related, so I hope you don't mind if I share it here.

http://www.punchnels.com/first-person/a-love-letter-from-the-indiana-pacers-to-its-estranged-fan-base/



A Love Letter From The Indiana Pacers To Its Estranged Fan Base
Baby, come home. The Fieldhouse feels so big without you.

--

I didn’t want to write this letter. Ten years ago, it would have been beneath my dignity. But now that our dirty laundry has been aired so publically, I see no other choice. So here it goes.

Indy, please come back to me.

I know I let you down. But it’s time to forgive and forget. It’s been almost 10 years since what happened in Detroit.

I’ve changed. Really, I have. Things are going really well for me now.

Wait—don’t speak. I know what you’re going to say.

“What about back in ’06, when you went out with friends and one of your buddies ended up poppin’ shots in the air in a strip club parking lot?”

And: “What about that time at the Cloud 9 when you got into it with some locals and one of your pals ended up in the hospital with a gunshot wound?”

Then you’ll start in about how you warned me about Ronnie, and how he was so obviously clinically insane, and that when he finally betrayed me by demanding a trade I kind of had it coming because, really, how stupid can one organization be?

You were right. What can I say?

I made some bad calls. Quasi-abusive stuff. And trying to fix things by bringing in stiffs like Mike Dunleavy and Troy Murphy wasn’t any good, either. Then later, extending Jim O’Brien’s contract—it was just one dumpster fire after another there for a while, wasn’t it?

But listen: I cut ties with those losers years ago. I had a heart-to-heart with Larry (you love Larry, remember?) and we got a new gang together.

First there’s Roy. You’re going to love Roy. He’s an old school, rim-guardin’, paint-ownin’, shot-blockin’ big man. And he’s hilarious.

Then there’s George, born right here in Indianapolis. He starts every single day with a Tweet thanking God. And he’s got a sweet teardrop shot.

And do you remember those Davis boys I used to hang with back in the day, when things were still really great between us? Well, if you liked those guys (and I know you did), you’re going to love David West.

But the one I’m really excited to introduce you to is a 22-year-old kid called Paul George. Now don’t get upset, because I know how you feel about Reggie, but I’m telling you: Paul is going to be even better than Reggie. For real.

But enough about me, let’s talk about you. Let’s not pretend that it’s been all sunshine and daisies for you these past few years.

That hotshot quarterback you left me for broke your heart over and over again. And every time, you took him back—that is, until he hit hard times. Then you dropped him like a bad habit.

Now you’re in a honeymoon phase with this Luck fellow. But let’s face it: football will never fill the basketball-shaped hole in your heart.

And neither will college hoops, for that matter. So please, stop it with the candy-striped pants already. You’re embarrassing yourself.

Oh, you do a good job of trying to convince yourself that you can be happy with college ball. “They play DEFENSE,” you say.

Well, let me introduce you to the one of the top defensive teams in the NBA.

“The college game is PURE,” you say. ” They play TEAM ball.”

Just stop already. You’re too good for that stuff.

Let me tell you about this friend of mine named Tyler (I’ll introduce you some time—weird dude). He’s the all-time leading scorer of the ACC. He just destroyed opposing teams in college. But in the NBA, he’s a so-so bench player who can barely get a shot off without getting knocked to the floor.

College better than the NBA? Please.

“But the NBA is corrupt,” you say. “David Stern rigs it for big market teams.”

Yet you don’t mind that scandal machine you call the NCAA? Come on, now.

Let’s not fight. After all, we belong together. We’re both made up of humble, hardworking individuals. We both embrace the underdog role. We both have to fight for respect from our bigger-city peers. We need each other.

Will you at least come to a game? I can get you a great deal on seats.

You don’t have to answer now. Take some time, think it over. I’m not going anywhere.

Not yet, anyway.

*astrisk*
02-19-2013, 10:39 AM
Disclaimer: I wrote this. But it's Pacers-related, so I hope you don't mind if I share it here.

http://www.punchnels.com/first-person/a-love-letter-from-the-indiana-pacers-to-its-estranged-fan-base/

nice job...

Heisenberg
02-19-2013, 11:51 AM
Colin Cowherd apparently went off about the crappy attendance a little bit ago. I can't decide if that's good or bad.

Mo Tibbs
02-19-2013, 12:09 PM
Cowherd goes off on the Pacers, its fan base, and Indiana in general every time it gets brought up. His on air personality is typical. He loves the Yankees, Cowboys, Duke, any other big market front runner.

Heisenberg
02-19-2013, 12:11 PM
Cowherd goes off on the Pacers, its fan base, and Indiana in general every time it gets brought up. His on air personality is typical. He loves the Yankees, Cowboys, Duke, any other big market front runner.

He said he thinks we can beat Miami and that the team is very good. He doesn't understand why people aren't showing up, and neither do any of us. He wasn't blasting the Pacers from what I can tell.

beast23
02-19-2013, 12:13 PM
I appreciate what you are trying to do. However, if you are serious about writing and sharing a piece that might be presented to the casual fan, it absolutely cannot include anything that in any way downplays the Indianapolis Colts or IU basketball. You will alienate more fans than you will attract, no matter how convincing you personally believe your argument to be.

In that regard, it would be far better to hit several singles and attract back a few fans at a time, than to risk swinging for the fences and attract them all back at the same time.

Mo Tibbs
02-19-2013, 12:18 PM
I wonder if he's saying that now because ESPN realizes that we're legitimate to beat the Heat. And they'll need to create stories when we beat them to go to the Finals.

Handoverfist
02-19-2013, 12:20 PM
I like it. Very stalker-esque but I like.

Slick Pinkham
02-19-2013, 12:25 PM
He said he thinks we can beat Miami and that the team is very good. He doesn't understand why people aren't showing up, and neither do any of us. He wasn't blasting the Pacers from what I can tell.

Colin Cowherd did pull out the race card, however.

It was in the context of a statement of how the NBA is viewed as opposed to football, not just in Indiana but nationwide.

He says football is teflon- nothing sticks. They can have thugs get arrested, but nobody cares. The fan identifies with the uniform, not the person in the uniform, for the most part. But with the NBA, fans identify with the players, so when the players let you down then you sour on the uniform. The Pacers once had thugs who brawled and had other arrests. 10 years or so later, none of those thugs are around, they have talented players who are good citizens, likable people, and play hard, yet the image of the players who are no longer there sticks with the current players. Why? Well, he says, in part it's because it's an African American-dominated league.

I don't necessarily agree with him as to the racial aspect, and I know that this subject is a hot-button one that walks a fine line to be even mentioned here, but I think that it has to be mentioned to accurately sum up Colin Cowherd's point.

Brad8888
02-19-2013, 01:10 PM
A great basketball product (which is developing before our eyes), with likeable players (which is now in place), in a great building (always has been) continues to struggle with attendance.

What is needed?

A fair system that presents value and equitable treatment for those who are the core supporters of the franchise which doesn't penalize them for committing to season tickets when the rest of the seats around them end up getting discounted significantly without compensation to the STH's.

Also, an in arena experience that is competitive with the far more affordable and convenient option of staying home where the broadcast commentary and ability to pause and rewind and watch the game on your own schedule make for serious competition against and arguably beat the live arena experience.

To be competitive under those circumstances, the arena must provide more than just pointless "contests" and stale "entertainment" at breaks and halftime. Yes, being involved with the crowd at exciting games cannot be replicated at home, but how many times during the regular season is a truly close and meaningful game going to happen?

Maybe have live interactive access to more in-depth information about the game that can only be accessed via an in-arena wifi system, with optional views of replays from multiple angles that can be customized at your own discretion, live participation polls about various topics about the team and game where those in attendance feel more like they are part of the action, or making a difference somehow.

Integration of an arena-wide ordering system for concessions that anyone with the wifi access could order what they want from wherever within the arena through their devices for either delivery to their seats (for a convenience fee that is not charged to those in the club level who already have that included in their tickets on a very limited basis) or pickup from whatever vendor is most convenient to their seat (with an initial prompt that comes back to the customer that tells them the approximate time their order should be ready, and a follwup that their order is actually ready to be picked up). In conjunction with that, poll customers about possible upcoming menu / product selections that they would like to see and reward them for participation in the polls somehow.

IOW, give people a really compelling reason to go to the games as opposed to relying on TV / internet coverage and message boards to consume the NBA Indiana Pacers product.

Trader Joe
02-19-2013, 01:19 PM
I'll be interested to see the crowd size/makeup for tomorrow night's game.

J7F
02-19-2013, 01:21 PM
Disclaimer: I wrote this. But it's Pacers-related, so I hope you don't mind if I share it here.

http://www.punchnels.com/first-person/a-love-letter-from-the-indiana-pacers-to-its-estranged-fan-base/

Posted on Facebook...

graphic-er
02-19-2013, 01:50 PM
A great basketball product (which is developing before our eyes), with likeable players (which is now in place), in a great building (always has been) continues to struggle with attendance.

What is needed?

A fair system that presents value and equitable treatment for those who are the core supporters of the franchise which doesn't penalize them for committing to season tickets when the rest of the seats around them end up getting discounted significantly without compensation to the STH's.

Also, an in arena experience that is competitive with the far more affordable and convenient option of staying home where the broadcast commentary and ability to pause and rewind and watch the game on your own schedule make for serious competition against and arguably beat the live arena experience.

To be competitive under those circumstances, the arena must provide more than just pointless "contests" and stale "entertainment" at breaks and halftime. Yes, being involved with the crowd at exciting games cannot be replicated at home, but how many times during the regular season is a truly close and meaningful game going to happen?

Maybe have live interactive access to more in-depth information about the game that can only be accessed via an in-arena wifi system, with optional views of replays from multiple angles that can be customized at your own discretion, live participation polls about various topics about the team and game where those in attendance feel more like they are part of the action, or making a difference somehow.

Integration of an arena-wide ordering system for concessions that anyone with the wifi access could order what they want from wherever within the arena through their devices for either delivery to their seats (for a convenience fee that is not charged to those in the club level who already have that included in their tickets on a very limited basis) or pickup from whatever vendor is most convenient to their seat (with an initial prompt that comes back to the customer that tells them the approximate time their order should be ready, and a follwup that their order is actually ready to be picked up). In conjunction with that, poll customers about possible upcoming menu / product selections that they would like to see and reward them for participation in the polls somehow.

IOW, give people a really compelling reason to go to the games as opposed to relying on TV / internet coverage and message boards to consume the NBA Indiana Pacers product.

Dude you seriously need all that to watch a live Basketball game? They just put in the largest screen of any NBA Arena (looks much better than Houston's). What more could one need? You need to be waited on hand and foot? Pick yourself up at the end of the 1st quarter and go buy your freaking popcorn and beer, or wait for the beer guy to come around to your section? My gosh, you do see any of this at an NFL game or a Soccer game over in Europe. You need advanced stats, and inside info? Its called a smart phone.

As far as STH and discount tickets. Look, you pay a premium to pick YOUR seats. Thats the trade off, you have your seats. Thats why I pay season prices for my seats that are by themselves, row 2 in the balcony. I can't get those seats any other way. If you want the cheapest deals then don't buy Season Tickets.

beast23
02-19-2013, 02:12 PM
Jeesh. Don't dis Brad for thinking a bit out of the box. It's that type of thinking by Cuban that has made the Mavs such a popularly attended event in Dallas. Any brainstorming at all can induce further brainstorming, which could in turn lead to changes that could prove beneficial to all.

BillS
02-19-2013, 02:14 PM
As far as STH and discount tickets. Look, you pay a premium to pick YOUR seats. Thats the trade off, you have your seats. Thats why I pay season prices for my seats that are by themselves, row 2 in the balcony. I can't get those seats any other way. If you want the cheapest deals then don't buy Season Tickets.

Ahh, OK. So, basically, I'm paying an 80% to 90% premium so I can sit in the same place for 41 games. Sounds like I'm just a sucker. It's more than OK for people to whine about having to pay those God-awful overpriced $5, $10, $20 balcony/club/lower bowl deals - in fact, it's the #1 reason why people say they don't go to the games, because that's Way Too Much compared to a $200 Colts nosebleed ticket - but thank goodness for the few thousand really really stupid people like me who have more money than sense and make it possible for the team to have some idea of what they'll have coming in year over year. We should just be grateful to serve and shut the f**k up when it comes to actually asking for anything for the money other than a smile and a nod.

Mackey_Rose
02-19-2013, 02:21 PM
Ahh, OK. So, basically, I'm paying an 80% to 90% premium so I can sit in the same place for 41 games. Sounds like I'm just a sucker. It's more than OK for people to whine about having to pay those God-awful overpriced $5, $10, $20 balcony/club/lower bowl deals - in fact, it's the #1 reason why people say they don't go to the games, because that's Way Too Much compared to a $200 Colts nosebleed ticket - but thank goodness for the few thousand really really stupid people like me who have more money than sense and make it possible for the team to have some idea of what they'll have coming in year over year. We should just be grateful to serve and shut the f**k up when it comes to actually asking for anything for the money other than a smile and a nod.

This is nothing short of ridiculous.

If you are so bitter that you bought tickets, don't buy tickets.

flakcatcher
02-19-2013, 02:31 PM
Allow me to interrupt the dispute now in progress to thank those of you who read my piece for taking the time. And to clarify: Although I'm a big Pacers fan and I certainly do wish more people would attend the games, this piece wasn't intended to actually convince people to go to games. That's a personal choice, and I don't begrudge anyone their preference to spend their money however they see fit. It's a humor piece, and I wrote it because I thought it was a funny idea. Although I suspect a funny approach is more to likely resonate with readers who are on the fence about the Pacers than strident, finger-wagging admonitions. That's my opinion, anyway.

BillS
02-19-2013, 02:32 PM
This is nothing short of ridiculous.

If you are so bitter that you bought tickets, don't buy tickets.

I don't think it is out of line to be disgruntled to see people not only get tickets at a fraction of what I paid - when the sale pitch for STHs is that these are the lowest price seats - but then also get extras that STHs don't get.

For crying out loud, committing to 41 games should be worth SOMETHING more than just plopping the money down and getting a nice wave. Saying that STH's wanting more than just the seat they paid three times as much for is somehow ridiculous is very much taking them for granted, and I guarantee no franchise will survive that does so. Teams may not need to have loyalty to their players, but they damn well better have it to the people that they can depend on to help pay the bills even when the rest of the attendance collapses.

Trader Joe
02-19-2013, 02:34 PM
I feel like I get plenty of extras for being a season ticket holder *shrug*

Hicks
02-19-2013, 02:34 PM
Colin Cowherd apparently went off about the crappy attendance a little bit ago. I can't decide if that's good or bad.

He looks like Frank Vogel's estranged, evil cousin:

http://franklinstripfanatics.com/wp-content/uploads/2009/09/1200970836_colin-cowherd-headshot8-streamhog2.jpg

http://cdn.bleacherreport.net/images_root/slides/photos/001/786/602/colin-cowherd-sportsnation_original_display_image.jpg?1326304455

Mackey_Rose
02-19-2013, 02:35 PM
I don't think it is out of line to be disgruntled to see people not only get tickets at a fraction of what I paid - when the sale pitch for STHs is that these are the lowest price seats - but then also get extras that STHs don't get.

For crying out loud, committing to 41 games should be worth SOMETHING more than just plopping the money down and getting a nice wave. Saying that STH's wanting more than just the seat they paid three times as much for is somehow ridiculous is very much taking them for granted, and I guarantee no franchise will survive that does so. Teams may not need to have loyalty to their players, but they damn well better have it to the people that they can depend on to help pay the bills even when the rest of the attendance collapses.

This isn't some new development that just started happening this season.

If it bothers you so much, don't buy the tickets.

graphic-er
02-19-2013, 02:37 PM
Ahh, OK. So, basically, I'm paying an 80% to 90% premium so I can sit in the same place for 41 games. Sounds like I'm just a sucker. It's more than OK for people to whine about having to pay those God-awful overpriced $5, $10, $20 balcony/club/lower bowl deals - in fact, it's the #1 reason why people say they don't go to the games, because that's Way Too Much compared to a $200 Colts nosebleed ticket - but thank goodness for the few thousand really really stupid people like me who have more money than sense and make it possible for the team to have some idea of what they'll have coming in year over year. We should just be grateful to serve and shut the f**k up when it comes to actually asking for anything for the money other than a smile and a nod.

What the heck are you talking about? I see you every game dude. (I sit right above you in the balcony)I can look down and spot your bald head down there in row 1. And every game you are down there partying your *** off. Don't act like you don't get your money's worth. Don't act like they freaking owe you something. You obviously chose to buy the seats, and you paid for them before the season even started. Thats on you, you found value in that. Just as I did. It works the same way when prepaying for the latest gadget. Only to find it marked down a month later.

Trader Joe
02-19-2013, 02:37 PM
Lol @ partying your *** off. Made me crack up.

Heisenberg
02-19-2013, 02:38 PM
I always thought Adnan Virk from ESPN looked like a Pakistani Vogel. Doesn't really show in pictures but I always see it when he's on Sportscenter. Think it's the hairline.

vapacersfan
02-19-2013, 02:41 PM
I have no bone in this fight, but I would like to make two points:

1. I see BillS's point, and even agree with it (to a point).

1A. (I cheated) As a Redskins STH we got some cool perks, though IMO not enough to justify the price of tickets due in 1 lump sum.

2. Because of BILLS's point, my family gave up our ST years ago. I have SEVERAL friends who did the same. They actually find it cheaper to buy 8 games on the aftermarket then pay for 8 games at one time, and get forced to get 2 crappy preseason games.

Of course the trade off is I am on SH looking for seats every week (or every month if I can buy a bundle) and my buddies who kept the ST have the same seat, normally ones they enjoy.

It is all a costs benefit analysis. IMO it is ok to think the team "owes" you more for being a STH (hell, Mark Cuban would agree with you and lived by that motto) but a lot of franchises dont. For whatever reason. If you feel that way then dont buy ST and buy them on the aftermarket.

*I use the Redskins because I never owned NBA ST. We thought about Wizards one year....then stopped drinking

Hicks
02-19-2013, 02:46 PM
Lol @ partying your *** off. Made me crack up.

By the standards of grandparents, yes, they absolutely do. :D ;)

Since86
02-19-2013, 02:59 PM
For crying out loud, committing to 41 games should be worth SOMETHING more than just plopping the money down and getting a nice wave.

If you don't appreciate the STH events the PS&E put on, I'll gladly take your spot.

BillS
02-19-2013, 03:09 PM
If you don't appreciate the STH events the PS&E put on, I'll gladly take your spot.

Haven't had any in quite some time. At least, none we've been told about.

Look, I understand what folks are saying, and I certainly have reasons for being an STH that are fulfilled or I wouldn't do it. On the other hand, isn't it a bit ironic for the same people who say "give people full integrated in-seat multimedia experiences to get their butts in the seats for a single game at $5 a head" to basically also say "and if the people already committing to 41 games a season at 10 times that price don't like paying that much, they can stop buying season tickets"? Doesn't that seem like killing the Golden Goose so you can attract the Cat Who Walks By Himself?

I don't want red carpets or fanfares (though getting you guys to stand up when we wave our arms would be nice :lol:). I just want at the bottom line to be able to sell a ticket for a game I can't go to for something approaching what it cost me - and every season where tickets are going for silly low prices below the STH price is another season where the ticket in and of itself is pretty worthless.

BillS
02-19-2013, 03:10 PM
By the standards of grandparents, yes, they absolutely do. :D ;)

Ho ho ho you soooooo fonny. :geezer:

PGisthefuture
02-19-2013, 03:13 PM
I know we're getting a little off-topic, but if we are talking about people that look like Vogel... This guy from Impractical Jokers reminds me of him.
687

Since86
02-19-2013, 03:28 PM
Look, I understand what folks are saying, and I certainly have reasons for being an STH that are fulfilled or I wouldn't do it. On the other hand, isn't it a bit ironic for the same people who say "give people full integrated in-seat multimedia experiences to get their butts in the seats for a single game at $5 a head" to basically also say "and if the people already committing to 41 games a season at 10 times that price don't like paying that much, they can stop buying season tickets"? Doesn't that seem like killing the Golden Goose so you can attract the Cat Who Walks By Himself?

No. I see it as someone who's wanting to get bang for their buck, and telling someone else that if they don't feel like they're getting the bang for their buck to stop spending so much bucks.

BillS
02-19-2013, 04:03 PM
No. I see it as someone who's wanting to get bang for their buck, and telling someone else that if they don't feel like they're getting the bang for their buck to stop spending so much bucks.

And a marketing and pricing policy that drives away the people already spending their money is sound policy?

graphic-er
02-19-2013, 04:07 PM
And a marketing and pricing policy that drives away the people already spent their money is sound policy?

Correction....in the great words of Bill Maher, "Sorry, already got your money bro"

BillS
02-19-2013, 04:12 PM
Correction....in the great words of Bill Maher, "Sorry, already got your money bro"

Not like they don't need our money again next year...

Since86
02-19-2013, 04:20 PM
And a marketing and pricing policy that drives away the people already spending their money is sound policy?

I've argued that their entire marketing/pricing policy is horrible, not just when it effects season ticket holders.

Sandman21
02-19-2013, 05:22 PM
Haven't had any in quite some time. At least, none we've been told about.
A little birdie told me you got one coming up... ;)

Mackey_Rose
02-19-2013, 08:55 PM
Not like they don't need our money again next year...

And they have done the exact same thing for almost a decade. If you still renewed when they were an embarrassment to the city both on and off the court, I doubt they are too concerned about what you are going to do after this year.

RobfromPacers
02-19-2013, 09:26 PM
And a marketing and pricing policy that drives away the people already spending their money is sound policy?

Bill - it would require a conversation due to the extended details, but if you would be interested then I would be happy to discuss the marketing strategy and how you save over the course of the season even with special offers. Please email me a time that works for you and I'll call.

Also, I think it is very important to state that there is no more important of a customer than a Season Ticket Holder.

BlueNGold
02-19-2013, 10:19 PM
The question really comes down to whether the Pacers want the revenue or they want butts in seats. They will not get both until a true rivalry that spills into the playoffs erupts like Knicks vs Pacers.

So, all this talk about filling the BLF is really a waste of time. Any bump you get via marketing will be just that. A bump. ...particularly with the government raising taxes on everyone and the unemployment rate stubbornly high.

Day-V
02-19-2013, 11:33 PM
I would love to see truly how much money someone would spend on 41 single-game tickets throughout the year, and if they truly DO save money over the course of a season compared to a season ticket holder. I'm over in section 201, and my Season Tickets cost me about $450. Averages out to about $11-12 a game if you include the preseason. For every Wednesday game against Charlotte-calibur teams that I pay $11 when the seats around me are $3, I wonder if those Friday games where I still pay $11 and those who buy the seats around us on Stubhub/Ticketexchange/etc have to pay $25-50 would eventually lead to me paying less money.

If not, oh well. I love being a season ticket holder. I love MY seat.

MagicRat
02-20-2013, 08:56 AM
A little birdie told me you got one coming up... ;)

Dodgeball with Donnie?

DangerGranger3pointranger
02-20-2013, 03:21 PM
I know we're getting a little off-topic, but if we are talking about people that look like Vogel... This guy from Impractical Jokers reminds me of him.
687

Ehhh.... maybe a little bit.

Pacergeek
02-20-2013, 04:03 PM
This boils down to poor customer service, which I have experienced. The employees of BLF need to have the attitude that every single fan in attendance is VIP. For some people, the basketball game alone isnt enough. Some of these ushers in the suits are old and cranky. Sorry, but being nagged to show the usher your ticket, while others,arent being nagged is irritating

BPump33
02-20-2013, 04:07 PM
This boils down to poor customer service, which I have experienced. The employees of BLF need to have the attitude that every single fan in attendance is VIP. For some people, the basketball game alone isnt enough. Some of these ushers in the suits are old and cranky. Sorry, but being nagged to show the usher your ticket, while others,arent being nagged is irritating

Personally, I think the ushers are top notch. I've learned that if you're nice to them, you can expect the same in return.

Edit: Except for Lurch, don't mess with him.

graphic-er
02-20-2013, 04:08 PM
This boils down to poor customer service, which I have experienced. The employees of BLF need to have the attitude that every single fan in attendance is VIP. For some people, the basketball game alone isnt enough. Some of these ushers in the suits are old and cranky. Sorry, but being nagged to show the usher your ticket, while others,arent being nagged is irritating

I would agree with you there, I sit in row 2 of the balcony and sometimes we get hassled trying to walk past the Usher and down the steps. I'm not sure they have their roles clearly defined.

Sandman21
02-20-2013, 04:10 PM
Personally, I think the ushers are top notch. I've learned that if you're nice to them, you can expect the same in return.

Edit: Except for Lurch, don't mess with him.

But Lurch isn't a usher..... At least I don't think so.

Pacergeek
02-20-2013, 04:11 PM
Personally, I think the ushers are top notch. I've learned that if you're nice to them, you can expect the same in return.

Edit: Except for Lurch, don't mess with him.

I am legitimately terrified of Lurch lol. Whenever he is around, i will do whatever it takes to avoid eye contact

RobfromPacers
02-21-2013, 10:58 AM
This boils down to poor customer service, which I have experienced. The employees of BLF need to have the attitude that every single fan in attendance is VIP. For some people, the basketball game alone isnt enough. Some of these ushers in the suits are old and cranky. Sorry, but being nagged to show the usher your ticket, while others,arent being nagged is irritating

If you ever have an issue with someone specific, please email me at rlaycock at pacers dot com. I'll be happy to keep your feedback anonymous if you prefer. There's no reason for anyone - BLF usher, ESG security, or Pacers employee to treat anyone with disrespect or rudeness.

Trader Joe
02-21-2013, 11:53 AM
I do have to say I had a pretty bad experience with an usher last year at a playoff game. It was game 3 against the Heat and my 11 year old sister was with me, some of you know where we sit in our company seats, but it is right behind P's bench. During a heat of the moment after a big play she got up on her seat to cheer (she isn't that tall and everyone was staiding), and I know this isn't encouraged, but the usher kind of went off on her and gave her a dirty look and us a dirty look as well. And it was like really? Here the whole arena is going bananas we are beating the crap out of the heat, and you decide now is the perfect time to jump an 11 year old girl's **** for getting up on her seat in the middle of an exciting play? I was pretty taken aback, but for the most part my experience over 10+ years of attending games at the BLF has been positive when it comes to ushers. This was just one very odd time, but it did suck becuase my sister was kind of reserved the rest of the game after the usher had given her so much crap.

vapacersfan
02-21-2013, 12:01 PM
A thought:

While I love coming online and venting about my favotie team(s), it is really cool PS&E let an employee (perhaps let is a poor choice. Encourage may be better) come here and view this thread while represending the organization in an official capacity.

I can only speak for myself, but I do not expect Rob to "like" posts or argue points, but frankly it is awesome to see he is reading and engaging the fan base when neccessary.

While I would love immidiate gratification, a simple change in policies over time is what I think would be truly awesome and proof that TPTB are listening.

I am sure if we all went to a PS&E weekly staff meeting we would be shocked how some of our ideas are already talked about, and for whatever reason were shot down or are simply in the works. Regardless, it is cool to know that even if only one idea makes it into the board room from this site (or thread, etc) that we (as a community) made a small diffrence.

I feel I am rabling, but in short, thanks for even being here Rob.

PS. Maybe it is just coinsidnece, but pretty cool to see PG letter to PS&E employees come out after some questions about marketing/PR.

vapacersfan
02-21-2013, 12:03 PM
I do have to say I had a pretty bad experience with an usher last year at a playoff game. It was game 3 against the Heat and my 11 year old sister was with me, some of you know where we sit in our company seats, but it is right behind P's bench. During a heat of the moment after a big play she got up on her seat to cheer (she isn't that tall and everyone was staiding), and I know this isn't encouraged, but the usher kind of went off on her and gave her a dirty look and us a dirty look as well. And it was like really? Here the whole arena is going bananas we are beating the crap out of the heat, and you decide now is the perfect time to jump an 11 year old girl's **** for getting up on her seat in the middle of an exciting play? I was pretty taken aback, but for the most part my experience over 10+ years of attending games at the BLF has been positive when it comes to ushers. This was just one very odd time, but it did suck becuase my sister was kind of reserved the rest of the game after the usher had given her so much crap.

No offense, but I would have had to say something.

Stuff like that can have a long effect.

That said, and as you mentioned, those ushers (and security folks) have a thankless job, and sometimes we forget the 10000 good things they do for the one things they really pissed us off.

Trader Joe
02-21-2013, 12:05 PM
No offense, but I would have had to say something.

Stuff like that can have a long effect.

That said, and as you mentioned, those ushers (and security folks) have a thankless job, and sometimes we forget the 10000 good things they do for the one things they really pissed us off.

I understand it was this usher's job, but said usher knew us and has seen us at every game, it was the tone and decision to do it right then that was a bigger issue for me, but like I said one bad experience.