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View Full Version : Burn in Hell AT&T U-Verse



Unclebuck
06-11-2012, 04:09 PM
Why are they so stupid.

OK, so we moved 4 weeks ago. It took about 4 scheduled, 3 rescheduled appointments and a few no-shows, but they got us set up. The experience was not great, but alls well that ends well, and you move on. We got the service we wanted. Yippee.

And then yesterday all of sudden our service was cut off. We called, they said it was a scheduled turn off because we were moving. What? We moved 4 weeks ago. Pleasae just turn us back on. We just made a payment. They refused to turn us back on because their system shows our old address. Yes, so just change it to the new address, and turn us back on. They cannot.

So they sent a technician out (have no idea why) of course he showed up at our old place, duh we don't live there anymore. Come on up to our new place. Yes everything has been set up, DVR's, wireless DVR's. He asked who did this, duh your company did. Everything is set up correctly - We know it has been working for over 2 weeks.

So we call the call center back, yes the tech has been out all you need to do is turn the service back on. Ok, so who do we need to talk to, yes transfer us. OK, this person is as dumb as all the others - can we talk to your manager. Hi Mister manager, yes we will explain this all to you for the 10th time. Well for a manager he's an idiot to. Oh ok we need to speak with special services. Wow, maybe they have a secret service dept.

OK, sure we love to hold for 45 minutes. Why can't they just call us back? what? they don't do call backs. OK, we'll hold. So we explain to this person the situation - they act like no one has ever moved before. As it seemed this person was lost, we spoke with this person's manager. Oh he's not available. When can we call bacK?

OK so we call back. He says he can send a technician out. (we are tempted to take him up on his offer - sure sent 10 techs out we'll serve them dinner) No we don't need a tech. We just need you to do two things. Change our service address and turn us back on and you won't hear from us again. Oh of course not that would be too easy. Yes, we would love to tell you our whole life story. They offered us free telephone for a year. Wow that really helps us.

When can you turn our service back on? He has to look into and he suggest we call tomorrow. Hey we love speaking with you people and would love to talk to you, but turn us back on. We promise we'll call you anyway just to shoot the ****. Says he cannot help us right now. Service needs to be switched over. What? It has been switched over we were up and running until yesterday, turn us back on now.

And that is where we are right now. I am at a loss to explain any of this. They act like we are asking them to do something completely foreign to them. You guys are in the business of providing TV, telephone and internet, we are all set-up, just turn us back on, why is that so hard.

I am ready to kill

Trader Joe
06-11-2012, 04:19 PM
So many people have had bad experiences with U-Verse. My story is the opposite. Have always had prompt service. Only thing I wish is they used better quality DVR boxes, I have had to replace two already from the hard drives frying, but they have always replaced at no cost, and usually same or next day. Maybe it's just a roll of the dice of who you talk to.

If you don't mind me asking UB, where is your new house at?

Unclebuck
06-11-2012, 04:25 PM
So many people have had bad experiences with U-Verse. My story is the opposite. Have always had prompt service. Only thing I wish is they used better quality DVR boxes, I have had to replace two already from the hard drives frying, but they have always replaced at no cost, and usually same or next day. Maybe it's just a roll of the dice of who you talk to.

If you don't mind me asking UB, where is your new house at?


Carmel, Indiana

Trader Joe
06-11-2012, 04:29 PM
That's where I am too, like I said haven't had any problems, I wonder what their issue is.

indygeezer
06-11-2012, 04:37 PM
I'm very happy with U-verse. Took a bit to get it going but yeah...I'm happy.
Now my other services with ATT...why am I spending $60/month for VOI? Have I ever used it? Not to my knowledge...unless I need it to Skype.

Hicks
06-11-2012, 05:18 PM
Golly.

LetsTalkPacers
06-11-2012, 06:39 PM
When we first got Uverse they tried hard tot get us to swtich with door to door bs. I heard bad things from neighbors, and I have comcast. I wouldnt say I love comcast, but it is cable and i only pay $62.43 for internet and tv so I cant complain. lol

imawhat
06-11-2012, 09:06 PM
<iframe src="http://www.youtube.com/embed/-UvvkWd_dR4" allowfullscreen="" frameborder="0" height="315" width="560"></iframe>

.

Pig Nash
06-11-2012, 10:24 PM
Umm, excuse me it's ROT in Hell, not Burn in Hell, Unclebuck. Get your PD memes right!

vapacersfan
06-12-2012, 07:10 AM
Ok, I just laughed out loud at work. Thank you Pig Nash. I am glad I am the only one in the office this morning.

I almost made a rot in hell thread for Cox cable. Do you guys have this (joke of a) service in Indiana?

indygeezer
06-12-2012, 01:21 PM
Not to my knowledge, but I'm certain we can come up with a lot of jokes for them should they locate here.

Unclebuck
06-13-2012, 03:31 PM
Ok, we have 1 TV out of 4 working. We still have to call back again. They still have not changed our address and we are still in the cancellation category.

kielbeze
06-14-2012, 12:51 PM
When you have problems such as this don't ask for a manager aske for the ombudsman.
If they can't get you in phone contact ask for an address. Even asking for an address of the ombudsman from a manager should get promt action.

Just a quick definiton of ombudsman for those who are wondering.
An ombudsman is a lawyer/investigator employed by large companies to investigate complaints from the customer.

Sandman21
06-14-2012, 12:58 PM
I almost made a rot in hell thread for Cox cable. Do you guys have this (joke of a) service in Indiana?
We call it Comcast. :D

vapacersfan
06-14-2012, 01:51 PM
We call it Comcast. :D

Comcast is 1000 times better then Cox

LetsTalkPacers
06-14-2012, 01:53 PM
used to be insight (loved them) then comcast bought them out. i had big issues with them when they first took over, but the past 2 or 3 years have been fine.

indygeezer
06-14-2012, 01:55 PM
Comcast is 1000 times better then Cox



that's what she said

Steagles
06-17-2012, 07:37 AM
I have never had U-Verse but have had my experiences with AT&T mobile, in which there was a problem with my iPhone connecting to the wrong towers, and I had to explain what the technician needed to do, TO THE TECHNICIAN!