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View Full Version : Burn in Hell AT&T U-Verse



Unclebuck
06-11-2012, 04:09 PM
Why are they so stupid.

OK, so we moved 4 weeks ago. It took about 4 scheduled, 3 rescheduled appointments and a few no-shows, but they got us set up. The experience was not great, but alls well that ends well, and you move on. We got the service we wanted. Yippee.

And then yesterday all of sudden our service was cut off. We called, they said it was a scheduled turn off because we were moving. What? We moved 4 weeks ago. Pleasae just turn us back on. We just made a payment. They refused to turn us back on because their system shows our old address. Yes, so just change it to the new address, and turn us back on. They cannot.

So they sent a technician out (have no idea why) of course he showed up at our old place, duh we don't live there anymore. Come on up to our new place. Yes everything has been set up, DVR's, wireless DVR's. He asked who did this, duh your company did. Everything is set up correctly - We know it has been working for over 2 weeks.

So we call the call center back, yes the tech has been out all you need to do is turn the service back on. Ok, so who do we need to talk to, yes transfer us. OK, this person is as dumb as all the others - can we talk to your manager. Hi Mister manager, yes we will explain this all to you for the 10th time. Well for a manager he's an idiot to. Oh ok we need to speak with special services. Wow, maybe they have a secret service dept.

OK, sure we love to hold for 45 minutes. Why can't they just call us back? what? they don't do call backs. OK, we'll hold. So we explain to this person the situation - they act like no one has ever moved before. As it seemed this person was lost, we spoke with this person's manager. Oh he's not available. When can we call bacK?

OK so we call back. He says he can send a technician out. (we are tempted to take him up on his offer - sure sent 10 techs out we'll serve them dinner) No we don't need a tech. We just need you to do two things. Change our service address and turn us back on and you won't hear from us again. Oh of course not that would be too easy. Yes, we would love to tell you our whole life story. They offered us free telephone for a year. Wow that really helps us.

When can you turn our service back on? He has to look into and he suggest we call tomorrow. Hey we love speaking with you people and would love to talk to you, but turn us back on. We promise we'll call you anyway just to shoot the ****. Says he cannot help us right now. Service needs to be switched over. What? It has been switched over we were up and running until yesterday, turn us back on now.

And that is where we are right now. I am at a loss to explain any of this. They act like we are asking them to do something completely foreign to them. You guys are in the business of providing TV, telephone and internet, we are all set-up, just turn us back on, why is that so hard.

I am ready to kill

Trader Joe
06-11-2012, 04:19 PM
So many people have had bad experiences with U-Verse. My story is the opposite. Have always had prompt service. Only thing I wish is they used better quality DVR boxes, I have had to replace two already from the hard drives frying, but they have always replaced at no cost, and usually same or next day. Maybe it's just a roll of the dice of who you talk to.

If you don't mind me asking UB, where is your new house at?

Unclebuck
06-11-2012, 04:25 PM
So many people have had bad experiences with U-Verse. My story is the opposite. Have always had prompt service. Only thing I wish is they used better quality DVR boxes, I have had to replace two already from the hard drives frying, but they have always replaced at no cost, and usually same or next day. Maybe it's just a roll of the dice of who you talk to.

If you don't mind me asking UB, where is your new house at?


Carmel, Indiana

Trader Joe
06-11-2012, 04:29 PM
That's where I am too, like I said haven't had any problems, I wonder what their issue is.

indygeezer
06-11-2012, 04:37 PM
I'm very happy with U-verse. Took a bit to get it going but yeah...I'm happy.
Now my other services with ATT...why am I spending $60/month for VOI? Have I ever used it? Not to my knowledge...unless I need it to Skype.

Hicks
06-11-2012, 05:18 PM
Golly.

LetsTalkPacers
06-11-2012, 06:39 PM
When we first got Uverse they tried hard tot get us to swtich with door to door bs. I heard bad things from neighbors, and I have comcast. I wouldnt say I love comcast, but it is cable and i only pay $62.43 for internet and tv so I cant complain. lol

imawhat
06-11-2012, 09:06 PM
<iframe src="http://www.youtube.com/embed/-UvvkWd_dR4" allowfullscreen="" frameborder="0" height="315" width="560"></iframe>

.

Pig Nash
06-11-2012, 10:24 PM
Umm, excuse me it's ROT in Hell, not Burn in Hell, Unclebuck. Get your PD memes right!

vapacersfan
06-12-2012, 07:10 AM
Ok, I just laughed out loud at work. Thank you Pig Nash. I am glad I am the only one in the office this morning.

I almost made a rot in hell thread for Cox cable. Do you guys have this (joke of a) service in Indiana?

indygeezer
06-12-2012, 01:21 PM
Not to my knowledge, but I'm certain we can come up with a lot of jokes for them should they locate here.

Unclebuck
06-13-2012, 03:31 PM
Ok, we have 1 TV out of 4 working. We still have to call back again. They still have not changed our address and we are still in the cancellation category.

kielbeze
06-14-2012, 12:51 PM
When you have problems such as this don't ask for a manager aske for the ombudsman.
If they can't get you in phone contact ask for an address. Even asking for an address of the ombudsman from a manager should get promt action.

Just a quick definiton of ombudsman for those who are wondering.
An ombudsman is a lawyer/investigator employed by large companies to investigate complaints from the customer.

Sandman21
06-14-2012, 12:58 PM
I almost made a rot in hell thread for Cox cable. Do you guys have this (joke of a) service in Indiana?
We call it Comcast. :D

vapacersfan
06-14-2012, 01:51 PM
We call it Comcast. :D

Comcast is 1000 times better then Cox

LetsTalkPacers
06-14-2012, 01:53 PM
used to be insight (loved them) then comcast bought them out. i had big issues with them when they first took over, but the past 2 or 3 years have been fine.

indygeezer
06-14-2012, 01:55 PM
Comcast is 1000 times better then Cox



that's what she said

Steagles
06-17-2012, 07:37 AM
I have never had U-Verse but have had my experiences with AT&T mobile, in which there was a problem with my iPhone connecting to the wrong towers, and I had to explain what the technician needed to do, TO THE TECHNICIAN!

Skaut_Ech
06-30-2015, 09:49 AM
*bump*

Any of you savvy U-verse people in the Broad Ripple.Meridian Kessler area......how is your service? I had U-verse YEARS ago, but the service got so bad, due to what I was told, non-upgraded lines in the area, that I dropped them. I'm thinking of maybe going back, due to my current cable price increase.

Any idea how good U-Verse is in my area or if they have improved the lines in the area?

Shade
06-30-2015, 10:20 AM
Good to see 'ya, Scott!

My service has been really bad of late, and my equipment was just upgraded a few months ago. The signal drops constantly. A couple of days ago it was dropping every few minutes. I live off of W. 10th and 465.

I've been thinking of switching to Xfinity. I've also been keeping an eye on PSVue. Just waiting for it to come to the Indianapolis market and go ala carte.

Unclebuck
06-30-2015, 10:30 AM
I finally just two months ago switched the Directv. So far so good

Blink
06-30-2015, 11:34 AM
I am in Bloomington with a 12 Mbps plan and it's been really slow lately, I finally ran a speed test and I'm consistently getting 3 Mbps at best. F--- this company I am switching to Smithville.


Sent from my iPhone using Tapatalk

ilive4sports
06-30-2015, 07:50 PM
Funnily enough the Uverse here in Sac is struggling right now. Their internet speeds are garbage compared to the competition too.

indygeezer
06-30-2015, 10:16 PM
I ahve Uverse out in Cumberland. I love my service but as of July 13 I will be a Xfinity client. At the end of my renegotiated service contract with Uverse my bill went up $80 a month (3 way bundle). I called them and wanted to try to lower the bill but after being on hold for 17 minutes I hung up and called Xfinity. My 3-way bundle (plus an added television) is $75 less than what Uverse has me going up to. My price is fixed for 2 years.

Suaveness
07-01-2015, 12:48 AM
I hate xfinity

thewholefnshow31
07-01-2015, 04:24 PM
I never had a problem with Uverse when I had them. I just recently dropped them and gave up cable. It is just way to expensive and not really worth it anymore.

Now Comcast they can rot in hell. The last time I had they told me that all my devices I had were bad and it was not their internet that was the problem. They sent one person out to check. They said it was fine and all my devices were bad and refused to do anything more.

Skaut_Ech
07-03-2015, 08:55 AM
Good to see 'ya, Scott!

My service has been really bad of late, and my equipment was just upgraded a few months ago. The signal drops constantly. A couple of days ago it was dropping every few minutes. I live off of W. 10th and 465.

I've been thinking of switching to Xfinity. I've also been keeping an eye on PSVue. Just waiting for it to come to the Indianapolis market and go ala carte.

Hey, Brian!

You sound just like my service when I had it. From what I've researched, Uverse does not having it going on. Dangit. Thanks for the responses, all.

indygeezer
07-03-2015, 10:38 AM
Ill let you know Scott. Im swithching from Uverse to Xfinity on July 13. (My discount ran out and they wouldn't talk with me). I can tell you that I am picking up a third tv and my bill will be about $80 less per month. OH and HI!! Welcome back.

Sandman21
07-03-2015, 06:33 PM
I love my 105MB down Xfinity internet connection.

SycamoreKen
07-24-2015, 12:15 AM
I'll add to the U-verse pile. First earlier this month the discount we got when signing up ended and they almost doubled our bill I haggled to get it down for two months and then took a wait and see approach. Well the waiting and seeing ended this week. We had been having signal lose for about 4 days and coupled with the already so-so internet signal I called it in. Guy comes out Tuesday and checks things and says it is not in the house, but rather a line problem someplace. He called in in order and said the techs would have to go inside. Now the fun part.

I went with my wife to work yesterday so I could work on my graduate studies and just be somewhere different since I'm on summer break. Went well, got a lot done, very nice. Today I get up and go run some errands, get back home to find two people getting out of an unmarked pick up saying they were here to bury my cable. I'm like, ok, so I go out back to find the gate open and a cable running from the box on the side of my house, over our cobble stone walk, behind our shed over the pile of junk, along the fence through a bush and flower beds, and then through the fence along the fence of my neighbor's yard to the junction box.

I am shocked, so I go to the couple, who did not speak much English, and told them not to bury the cable and that I would be calling AT&T. They looked kind of shocked themselves, but I'm not sure they knew how they were going to get the job done anyway. They would have had to tear up and move a bunch of stuff. They left, I call AT&T, spend at least an hour talking to the wrong people. They apologize and schedule someone to come out tonight. Ends up they told him the wrong thing, that the problem was inside not outside. He spends 30 minutes trying to hook the old wire back up and remove the new one only to find the original did not come from the box in the neighbor's yard in the first place, which I already knew! They are sending someone else out tomorrow to try to fix it.

I switched to Xfinity in the middle of all this and they come install it on Wednesday. If the wire is still there I am cutting it at each end and taking it with me when I turn my att stuff in.

Skaut_Ech
07-27-2015, 08:59 AM
Ken, that totally convinces me to NEVER use Uverse again. I went through the same kind of major blunders from them for about six months with signal degridation, wanting to do major wiring jobs inside and out and one hand never knowing what the left hand was doing.

I ended up calling Brighthouse and polictely reading them the riot act about my always paying on time, how long I've been with them, etc. Bottom line, they cut my bill by $40, putting it back at the rate I had when i signed up with them 6 years ago. If anyone else ever has their bill to high and you have Brighhouse, call and ask to speak with their retention department and ask for any and all deals they can give you cause Dish/ATT/whoever is looking real good right now.

Rogco
07-27-2015, 01:22 PM
Calling ATT is a sure-fire way to ruin my day. The only thing good I can say is every tech we've had to the house has been pretty good (the last one was great).