PDA

View Full Version : Water on TV



Sollozzo
11-26-2011, 07:23 PM
So just about an hour or so ago I carelessly sat my glass of water on the table only for it to fall off the table, hit the carpet, and send a projectile of water drops right on to our nice four month old LED LG television. I immediately gently wiped it off with a t-shirt and thought all was fine at first. But now the screen has a series of wide lines going through it and the picture is all distorted. Is there anything I can do or am I SOL? I'm so ticked at myself right now. I can't believe this just happened.

Stryder
11-26-2011, 07:33 PM
Did the water enter the tv somehow?

Sollozzo
11-26-2011, 07:51 PM
Did the water enter the tv somehow?



I guess so. It really wasn't that much water, just a series of drops. I compulsively went over it with a t-shirt and thought I got every last one of them. I guess some of them somehow entered it at the moment of impact.

kester99
11-26-2011, 08:12 PM
Book answer is to turn it off, set it near a heater or in the sunlight and let it dry internally a couple of days (depending on amount of water), then retry. Water on active electronic components is a bad thing.

Sollozzo
11-26-2011, 08:25 PM
Book answer is to turn it off, set it near a heater or in the sunlight and let it dry internally a couple of days (depending on amount of water), then retry. Water on active electronic components is a bad thing.



Alright, thanks. I've unplugged it and have some fans blowing nearby. I'll keep my fingers crossed, but I'm afraid I ruined it.

Bball
11-26-2011, 10:08 PM
If it was just a drop or two of water getting in it then it's going to dry fairly quickly. You'll know within the hour if any problems are because the water shorted something and caused something to cook or because you created a short that caused a temporary problem that will clear when the short is gone (AKA when the water has dried).

Anytime water gets into something the first action should be to kill power to it by unplugging it. Not the on/off switch.

Sollozzo
11-27-2011, 05:14 PM
Well, I just plugged it back in and tried turning it on and it literally has no picture. Looks to be completely fried. Damn, this sucks. I never thought that spilling a glass on the floor could cause so much devastation.

Bball
11-27-2011, 07:51 PM
You might want to Google your exact set model and see if there is any kind of reset/reboot type of routine for it. There should be a service menu and it's possible your water scrambled the settings in its memory.

Before that you might try laying your set on it's back or some other repositioning that would allow any standing water to thin and dissipate easier. I would've mentioned that last night but was assuming the amount was so small there wouldn't be any standing water to speak of.

Honestly though... if it didn't just take a bath I'd think the water would've dried by now... Sounds like you've killed your set. :(

Sollozzo
11-29-2011, 01:12 AM
You might want to Google your exact set model and see if there is any kind of reset/reboot type of routine for it. There should be a service menu and it's possible your water scrambled the settings in its memory.

Before that you might try laying your set on it's back or some other repositioning that would allow any standing water to thin and dissipate easier. I would've mentioned that last night but was assuming the amount was so small there wouldn't be any standing water to speak of.

Honestly though... if it didn't just take a bath I'd think the water would've dried by now... Sounds like you've killed your set. :(



Yeah, it's still not working. I think it's completely done. Damn

I didn't think to turn it off immediately, but at the time I wasn't even contemplating water entering the TV and frying it. I guess common sense should have told me to turn it off, but I just didn't think to. I just thought that the water was limited to the screen and I was focused on getting that off. I didn't realize that the water had actually gotten into the TV. I'm just surprised that so little water completely fried this thing, but I guess it doesn't take much.

It's not often that spilling a glass of water on the ground is a $1,000 mistake.......

duke dynamite
11-29-2011, 09:53 AM
Four months old? I am sure you can make this look like it was a flaw with the TV. Just a few water droplets shouldn't cause this much mayhem.

I'd call LG and not mention the water and see what they can do since it's still under a year old. What else do you have to lose by doing that?

Sandman21
11-29-2011, 10:00 AM
Four months old? I am sure you can make this look like it was a flaw with the TV. Just a few water droplets shouldn't cause this much mayhem.

I'd call LG and not mention the water and see what they can do since it's still under a year old. What else do you have to lose by doing that?

I concur with this. In fact, I think it is a flaw.:D

(I just had an old 27in CRT TV be out of service for a month after the cat hocked a hairball into it, it sat for a month unplugged until I got the idea to try it again on Sunday. No more dead TV!)

Sollozzo
11-29-2011, 09:53 PM
Four months old? I am sure you can make this look like it was a flaw with the TV. Just a few water droplets shouldn't cause this much mayhem.

I'd call LG and not mention the water and see what they can do since it's still under a year old. What else do you have to lose by doing that?



I'm definitely going to call them.

What should I say? Won't they immediately be suspicious about a four month old TV not working any more? Won't they probably ask about water or if I did something to damage it? What should I say if they ask this?

Heck, even if I could just get them to come down a few hundred dollars on a new one. Though I doubt it.

There is no way that any more than a few drops could have actually gotten into the TV. Most of them were on the screen. I know water and electronics is a deadly mix, but I'm just dumbfounded that so little water completely fried this thing.

Bball
11-29-2011, 10:18 PM
They won't think anything about anything. You tell them you turned it off and it was working fine prior to that and the next time you turned it on it does whatever it's currently doing.

Honestly, nobody might ever look at the set other than to confirm it doesn't work and it'll just be replaced. Or they'll identify the area that the problem is in without exactly figuring out what components are bad and simply replace an entire PC board.

Nobody will ask you about the water. Likely, all traces of it are gone anyway so they'll be left to wonder why whatever failed actually failed. But they won't wonder about it long because time is money and they'll just need your set crossed off their list of things to take care of.

Most electronics fails when you turn it on... not while you are using it... so your story won't be at all strange sounding to them.

A friend was asking me about a new TV and asked me which ones weren't cheap junk. My reply was they are all cheap junk these days, some just are junk with a better picture and last longer than other junk. In the race to make these sets as cheap as possible the days of a TV being expected to last years and years is long gone. They are all disposable these days.

So IOW.... no one at the factory/service center will think a thing about your set dying so soon. A few sets in a production run dying early are just a cost of doing business these days.

travmil
11-29-2011, 10:20 PM
Tell them nothing. If they ask what happened, tell them the picture started to distort, you turned of the TV, when you turned it back on, nothing.

Bball
11-29-2011, 10:21 PM
If you feel that in the face of all I said above someone will stay say "Why, this set has been wet... Did you spill water in it?" and you want to be prepared ....You can always say maybe it came from an open window blowing rain in.

travmil
11-29-2011, 10:24 PM
I wouldn't even say that. I'd just say that if there was water in there it must have come from the factory that way because it's never been wet in your house.

duke dynamite
12-01-2011, 12:35 PM
I'm definitely going to call them.

What should I say? Won't they immediately be suspicious about a four month old TV not working any more? Won't they probably ask about water or if I did something to damage it? What should I say if they ask this?

Heck, even if I could just get them to come down a few hundred dollars on a new one. Though I doubt it.

There is no way that any more than a few drops could have actually gotten into the TV. Most of them were on the screen. I know water and electronics is a deadly mix, but I'm just dumbfounded that so little water completely fried this thing.
"While watching TV, the picture became distorted. I decided to restart the TV, but when it came back on there was no picture. I have checked the cables and nothing changed when I tried turning it on again."

If they send a tech out or RMA it and they ask if any liquid has been near it, I would tell them you have very dry air in your home and you don't allow food or beverages in the TV room.

Sollozzo
12-02-2011, 05:58 PM
So just straight up lie, basically?

Bball
12-02-2011, 07:53 PM
I talked to the Colts about your television... They said had it been the playoffs it would've played.

travmil
12-03-2011, 11:41 AM
So just straight up lie, basically?

Only you can decide if you'd rather tell the truth and eat the cost of a new set. We're only saying what you have to say if you don't.

Sollozzo
12-03-2011, 11:48 AM
Only you can decide if you'd rather tell the truth and eat the cost of a new set. We're only saying what you have to say if you don't.



Yeah, I know. I appreciate the help. I'm going to give it a shot today and go with the "I don't know what happened, it just quit working" story. I'll yet you all know how it goes.

Shade
12-03-2011, 02:34 PM
If the TV really did die from just "a few droplets" of water getting into it, then it was flawed to begin with and should be replaced by them regardless. That's just ridiculous.

travmil
12-04-2011, 04:33 PM
Were you able to call them? I'm interested in how this turns out. Whether they will actually investigate the problem or just replace it?

Sollozzo
12-05-2011, 09:47 PM
Were you able to call them? I'm interested in how this turns out. Whether they will actually investigate the problem or just replace it?


I've been swamped with school being that it's the end of the semester (and thus haven't even missed the TV yet) and just haven't got around to it yet. Maybe tomorrow. I know they are probably going to want to send someone to take a look at it or something and I want to be able to have time to deal with it. But once school is done it will need to be taken care of ASAP given that Pacers season is fast approaching and I need a nice TV to watch the games on.

I'll definitely let you guys know as soon as I talk to them. I appreciate everyone's suggestions and think you guys are right. A TV should not be completely fried with just how little water got on it. You all are right that I shouldn't mention the "w" word because if I do that I have no shot to get reimbursed anything. I'll see how far I can go with playing the "I don't know what the heck happened" card. There's nothing to lose.

Bball
12-05-2011, 11:39 PM
They will not see any sign of water in it. If it was beer or Pepsi... or Jaeger... or Monster... Well... yeah... those leave obvious residue. But water will have dissipated... At best there might be some area where dust might indicate there MIGHT'VE been water at some point. But even that is debatable...

Sandman21
12-07-2011, 12:42 PM
Water getting ON the screen should not have killed the TV. Water getting IN the tv, that would do it. You have every right to call LG.

Who did you buy it from? Did they provide a store warranty?

Sollozzo
12-07-2011, 01:11 PM
Water getting ON the screen should not have killed the TV. Water getting IN the tv, that would do it. You have every right to call LG.

Who did you buy it from? Did they provide a store warranty?


I live with my girlfriend and it's actually her TV that was a gift to her. I thumbed through the warranty in the box and it specifically said that water damage is not covered.

There's no doubt in my mind that if I mention "water" to LG they will immediately tell me I'm SOL. If I want to get anything from them I'm going to have to fib.

Trader Joe
12-07-2011, 01:18 PM
Just tell them it stopped working. That's not a lie, the TV stopped working, that is a fact. If they ask you why or do you know why, just say that you don't know, you are not an electronics expert. Still not a lie, you don't know FOR SURE that the water caused it, just that it was working and then it wasn't. If they pull this line on you, "Well, if you can't pinpoint an issue that caused the problem we aren't willing to replace it." Then use this line, "So are you telling me that LG is not willing to stand behind their products and support them when something goes wrong? Do you have this many TVs failing that you aren't able to take care of them?" That will put them on the spot about the quality of their product and you will have them hooked.

And during that entire conversation, you never lied per say, you just chose not to reveal the whole truth ;)

Trader Joe
12-07-2011, 01:23 PM
And make sure you get the person on the other end of the phone back pedaling/on the defensive, you are calling them up because your TV was working and then it wasn't. That's the point to make clear from the very start.

Look my TV was working and then it wasn't, I've tried trouble shooting it, it's not working. I believe it is a dud, I would like to replace it.

Sandman21
12-07-2011, 01:31 PM
To add with what TJ posted, if they keep stonewalling you, threaten to take your story to consumerist.com.

Bball
12-07-2011, 11:04 PM
I don't think there's going to be any stonewalling... Adam will just call LG and say his TV quit working properly. He turned it on and it does whatever it's doing. They'll then look at the purchase date and either have him bring it somewhere or someone will come out for warranty work. Or just outright replacement. And that will be the end of it. Nobody will question water getting in the set. It won't be inspected that closely and it's not going to be blatantly obvious that is what happened based on what Adam has said here. The water will have dissipated and it doesn't leave nearly the telltale signs that other beverages do. And a small amount leaves even less of an indication it was there... to the point you'd have to be looking for it and would be hard pressed to see it even then.

Now if he tells them it got wet then all bets are off....

But I'd just tell them it quit and it's under warranty. End of story. They will take it from there and there will soon be a working TV again in the room.

Richard_Skull
12-12-2011, 05:52 AM
I know this is a few days later, but i had a friend who had a similar issue of the screen messing up then black, and it was because he wiped the screen too hard and screwed it up. Don't know for sure if that's true, but maybe that's what happened with you when you wiped the water off.