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Evan_The_Dude
05-11-2005, 12:14 PM
Your opinion or response is appreciated :)

I'm doing a study on the definition of a "tuneup" to the average customer who doesn't work around cars or know a whole lot about them. When you go to an automotive repair shop or dealership and say "Hi, I need a tuneup.", what are you expecting to be done to your car?

I've posted this same type of thread on an automotive forum where everybody knows a lot about cars. I'm very interested in comparing the answers.

I'm a Service Manager at a shop and I'm trying to better the business to make it as customer satisfying as I possibly can. Again your input is appreciated :D

-Evan

Diamond Dave
05-11-2005, 12:25 PM
I am exactly what you're looking for. I know nothing about cars. It sucks to go to a Jiffy Lube because they figure out real fast that I don't know anything and their attitudes towards me takes a turn for the worst.

Anyways, when I say a tuneup I guess I think oil change, air filter change, other vital fluid checks, and a basic inspection.

Evan_The_Dude
05-11-2005, 12:27 PM
Thanks for the quick response. Mind me asking what kind of car you drive (year, make, model)?

Hicks
05-11-2005, 12:27 PM
Off the top of my head, I suppose when I ask for a tuneup, I expect oil to be checked and changed if necessary, as well as any other fluid. Tires rotated. Test brakes. Test steering maybe?

2000 Honda Civic EX

Diamond Dave
05-11-2005, 12:41 PM
I currently drive a 2003 Chevy Cavalier LS. Oh yeah, I got me an LS.

I know, that is so lame but I like to throw it in my friend's face cause he doesn't have the LS which denys him power windows and locks.

ChicagoJ
05-11-2005, 05:51 PM
I thought a tuneup was plugs and wires, points, condensor, etc.?

I didn't think it had anything to do with an 'oil and filter change and lube' as has been described above.

But I've forgotten what the heck 'points and condensor' means.

And if we're talking about an oil filter change and lube then, yes, I absolutely expect you to lube the chassis, if necessary. If I wanted to get out my grease gun, I'd change the damn oil myself, too.

Evan_The_Dude
05-11-2005, 07:19 PM
So far it's very interesting how the answers vary between the two forums. Keep it going please! I'll post the comparison once I have enough results. :)

travmil
06-01-2005, 03:29 PM
I just saw this, but to me, a tuneup is new plugs, wires, and check the timing.

Stryder
06-01-2005, 03:59 PM
Tuneup is plugs, wires, etc.

A "service" is oil change, filter check, tire pressure check and adjustment, fill up other fluids, etc.

At least that's what I think...

fooddaman
06-05-2005, 08:16 AM
I know that there are two types of tune-ups: Major and Minor

The minor is the plugs, plug wire, etc..

The major I believe will include some gaskets getting changed out as well...

I too am the owner of one 2003 Chevy Cavalier LS

Vicious Tyrant
06-05-2005, 09:43 AM
I know nothing about cars, but if I ask for a tune up I imagine they will be doing some kind of checks (compression? spark? timing?) to see if everything is firing how it should, then fix the things that aren't. Maybe renoberate the manifold?

grace
06-05-2005, 11:10 AM
I thought a tuneup was plugs and wires, points, condensor, etc.?

I didn't think it had anything to do with an 'oil and filter change and lube' as has been described above.

But I've forgotten what the heck 'points and condensor' means.

And if we're talking about an oil filter change and lube then, yes, I absolutely expect you to lube the chassis, if necessary. If I wanted to get out my grease gun, I'd change the damn oil myself, too.

Ditto.

Arcadian
06-05-2005, 03:00 PM
I know very little about cars.

I have never asked for a tune up because I don't know what one is. I ask for an oil change and if they suggest that I do something else I will listen. When I have had a new car with a check up schedual I just let them do what it says to do.

cramerica
06-05-2005, 03:23 PM
You've come to the right place for a bunch of guys that know nothing about vehicles. I didn't even know how to change my battery and when I asked the guy at Autozone to do it, he just laughed and walked away. I learned real fast.

Anyways, when I think of tune-up, I think of the basics. Oil, fluids, tires, belts. Kinda like getting a check-up at the doctors.

BTW, 2004 GMC Sierra (15,300 miles)

Can you post that automotive forum? I might have some questions for them.

Vicious Tyrant
06-05-2005, 04:24 PM
Can you post that automotive forum? I might have some questions for them.

What a great idea. I'm always embarrassed when I have to call my wife to help me with something manly like the fram linkage.:blush:

SycamoreKen
06-06-2005, 12:09 AM
I thought a tuneup was plugs and wires, points, condensor, etc.?

But I've forgotten what the heck 'points and condensor' means.



I agree in that a tune up to me means checking/changing the plugs, wires and checkint the timing. I haven't seen points and condensors since my dad's 1970 pickup.

As for oil changes, I take it to the oil change shop. I always hated it when they bugged me about changeing the air filter until we got our van. I bought the filter and then found out what a pain it was going to be to change it. I don't even think I had the right tools. I took it in to get the oul change and the guy asked if i wanted the filter put in. I think it cost me 5 bucks. I don't think he will ask again. When i chnged the batter y in the van I had to go to a message board in order to figure out how to get it out. The manual did me no good. That had to be the best use of my computer in a long time.

My vehicles are: 1999 Ford Escort & 2002 Pontiac Montanna

Zesty
06-06-2005, 12:59 AM
To me, a tuneup is plugs, plug wires, and checking the timing.

Car = 2005 Scion tC